Questions about NBN, managed Wi-Fi, Family Safe and getting connected.

Alder provides internet services to eligible Australian addresses, subject to NBN and network availability. Use the Get Connected flow to check your address and available service options.

Alder is designed as a managed ISP. In addition to the internet connection, eligible customers can use supported managed networking, Wi-Fi assistance, remote diagnostics and network-level safety options so more of the connection experience sits with one provider.

Yes. Alder's current residential NBN plans include unlimited data. Plan speed and availability vary by address, NBN technology and network capability.

Managed Wi-Fi uses compatible networking equipment that Alder can support more deeply than a typical bring-your-own-router setup. Depending on the environment, this can include assistance with connection status, Wi-Fi settings, guest networks, firmware and remote diagnostics. See Managed Wi-Fi.

Yes, compatible bring-your-own routers can be used. Support is generally limited to connection settings and reasonable basic troubleshooting. Full remote management and deeper Wi-Fi support may require compatible Alder-managed equipment.

Family Safe is Alder's network-level safety option designed to help reduce access to known malicious, phishing and inappropriate online destinations across supported devices connected to the home network. No filtering system is perfect, so it should be used alongside device controls and appropriate supervision.

Yes. Alder offers business internet for eligible Australian organisations, with managed networking, static IP options and Australian technical support. See Business Internet.

Start at Join Alder. Enter your address, review available options and submit your service request through the connected Alder signup experience.

You can contact Alder through the Contact and Support page, call 03 4332 5184, email [email protected], or use My Alder where available to your account.

My Alder is the customer app and portal experience for accessing Alder service information, support pathways and account-related functions. You can open it at app.alderinternet.au.